This Acceptable Use / Platform Use Policy ("Policy") explains the rules for using the Firm Page website, platform, client portal, hosted websites, and related Services.
This Policy supplements the Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the Terms of Service control.
By using the Services, you agree to follow this Policy.
1. Proper Use of the Services
You may use the Services only for lawful business purposes and only in a way that does not interfere with the operation, security, or integrity of Firm Page or other users.
2. Prohibited Conduct
You may not use the Services to:
- Violate any law, regulation, court order, or third-party right
- Upload, post, distribute, or publish unlawful, defamatory, fraudulent, misleading, infringing, or harmful content
- Transmit malware, spyware, ransomware, or other malicious code
- Engage in phishing, spam, fraudulent lead collection, or deceptive practices
- Impersonate another person or business
- Access systems, accounts, or data without authorization
- Probe, scan, or test vulnerabilities without written permission from Firm Page
- Interfere with platform operations or network security
- Reverse engineer, decompile, copy, scrape, or exploit the Firm Page platform
- Use the Services in a way that threatens other users, clients, or the public
- Collect or process highly sensitive data through the Services without written approval
- Use Firm Page infrastructure for cryptocurrency mining, blockchain operations, or similar resource-intensive activities
- Engage in excessive automated access, scraping, or bot traffic that places abnormal load on the platform
- Use the platform or any content hosted on it to train artificial intelligence models or generate training datasets without Firm Page's prior written consent
- Use or access the Firm Page platform through unauthorized APIs, webhooks, or programmatic interfaces
3. Website Content Standards
You are responsible for the content published on your Website. You may not use Firm Page to host or publish content that:
- Is unlawful or fraudulent
- Infringes intellectual property rights
- Invades privacy rights
- Contains false or misleading claims
- Promotes harassment, threats, or violence
- Violates professional advertising rules or regulated-industry rules
- Contains obscene or illegal material
- Is used for scams, impersonation, or deceptive schemes
Firm Page may remove, disable, or refuse content that violates this Policy or creates legal, reputational, or operational risk, subject to the enforcement procedures described in Section 7.
4. Restricted Uses
Unless expressly approved in writing, you may not use the Services for:
- Ecommerce stores
- Marketplaces
- Custom software products
- High-risk or highly regulated data processing
- Adult content
- Illegal gambling
- Unlawful financial schemes
- Malicious or deceptive lead-generation operations
- Activities that create abnormal technical strain or security risk
For additional scope limitations, see the Terms of Service.
5. Third-Party Tools
If your Website uses third-party tools, plugins, embeds, or integrations, those tools must be compatible with the Firm Page platform and approved by Firm Page where required. You are responsible for complying with third-party terms and paying any related third-party fees unless we agree otherwise in writing.
6. Portal and Account Security
You must keep your account credentials secure and use the client portal only for legitimate account and service purposes. You may not:
- Share access in an unauthorized way
- Attempt to bypass account restrictions
- Interfere with ticketing, request, or account systems
- Misuse internal tools, admin features, or hidden endpoints
7. Enforcement
Tiered Enforcement
If we believe you have violated this Policy, we will generally follow a tiered enforcement approach:
- Step 1 — Notice: For non-critical violations, we will provide written notice identifying the violation and the corrective action required.
- Step 2 — Cure Period: You will have five (5) business days from the date of notice to cure the violation.
- Step 3 — Escalation: If the violation is not cured within the cure period, we may take further action including content removal, account suspension, or termination of Services.
Immediate Action
Notwithstanding the tiered enforcement process above, we may take immediate action without prior notice when the violation involves:
- An imminent security threat to the platform or other users
- Illegal activity
- Imminent harm to third parties
- Distribution of malicious code
- Activity that could expose Firm Page to significant legal liability
Immediate action may include content removal, account suspension, termination of Services, or reporting unlawful conduct to authorities.
Reinstatement
If your account is suspended, you may request a review by contacting hello@firmpage.com. We will review reinstatement requests within five (5) business days and provide a written decision. Reinstatement is at Firm Page's sole discretion.
8. No Waiver
Our decision not to enforce a provision of this Policy in one instance does not waive our right to enforce it later.
9. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will provide at least thirty (30) days' prior written notice by email or through the client portal. If you do not agree to the revised Policy, you may cancel your subscription without penalty before the changes take effect.
Non-material changes (such as corrections, formatting, or clarifications) may take effect immediately upon posting.
10. Contact
Questions about this Policy may be sent to: hello@firmpage.com